Communication Preferences

Contacts must give their consent to receive text messages as required by the Telephone Consumer Protection Act (TCPA). Swivel keeps a record of each contact’s response to the opt-in message, including date and time received, on their contact record.

Communication Preferences for Contacts

Once the contact grants consent or opts in, a green Approved badge will display in their Communication Preferences.

If the contact does not give consent, or opts out, a yellow Declined badge will display in their Communication Preferences.

---

View Contact Communication Preferences

1. Navigate to the desired contact’s show page.
2. Click the Action Menu at the top right corner > click Communication Preferences.

Send Opt-In from Contact’s Communication Preferences

1. Navigate to the desired contact’s show page.
2. Click the Action Menu at the top right corner > click Communication Preferences.
3. Select the your Text Message Account Phone Number > click Send Opt-In button.

Tip

🔍 Tip: Once you create and launch a text campaign, Swivel will automatically send opt-in messages to contacts who have not opted-in. It is only after the contacts have given consent that they will receive the campaign’s text message. Should the contact opt-out, no message will be sent.

Video Tutorial: Managing Contact Communication Preferences