Email Options
Manage & View Email Replies
How Does Swivel Handle Email Replies and Where Can I View Them?
Section titled “How Does Swivel Handle Email Replies and Where Can I View Them?”Email communication is a vital part of managing customer relationships effectively, and Swivel enables users to send emails through its platform. However, users often ask where they can view replies to these emails. This article explains how Swivel handles email replies and guides you on where to access them.
Overview of Email Reply Management in Swivel
Section titled “Overview of Email Reply Management in Swivel”Swivel supports email sending using its domain (via SendGrid) or connected inboxes (e.g., info@ accounts). Regardless of the sending configuration, email replies are not stored or accessible directly within Swivel. Instead, users must manage replies through the external inbox associated with the configured email.
Email Replies with SendGrid
Section titled “Email Replies with SendGrid”When emails are sent using Swivel’s sending domain (SendGrid), any replies to these emails will not appear inside Swivel. They are delivered to the reply-to email address configured for your domain. Users should access that external inbox to view and respond to replies.
Example:
Section titled “Example:”- If your reply-to email address is configured as support@yourdomain.com, any replies will be sent to that inbox, not Swivel.
Email Replies with Connected Email Accounts (Info@ Accounts)
Section titled “Email Replies with Connected Email Accounts (Info@ Accounts)”For users who create an email account (e.g., info@yourdomain.com) and connect it through Swivel’s Email & Calendar Sync feature, replies to emails sent from this account will also not reside in Swivel. Instead, replies will go directly to the connected inbox, where users can manage the conversation using their email client.
Example:
Section titled “Example:”- If you connect an info@yourdomain.com account through Email & Calendar Sync, replies will appear in the info@ inbox tied to your email client.
Recommendations for Managing Replies
Section titled “Recommendations for Managing Replies”To efficiently manage replies, consider the following practices:
- Ensure your reply-to email address is configured correctly for emails sent via Swivel’s sending domain (SendGrid).
- Regularly monitor the inbox associated with your reply-to address or connected email account.
- Use email clients with robust filtering and sorting options to stay organized.