Client Portals
View a Client's Financials & Add External Holdings
Learn how to view a client's financial picture and add assets, liabilities, and insurance that your firm does not manage.
Overview
Section titled “Overview”The Financials section gives you a consolidated view of a client’s financial picture in Swivel. It can include information from products your firm services, external holdings added by your firm, and eligible financial accounts added by clients through Client Portals.
An external holding is an asset, liability, or insurance that your firm does not service. Advisors can add external holdings to a client’s Financials.
Clients can also add financial accounts through Client Portals. Client-added accounts can be included in the client’s financial picture and Net Worth.
Financials is available to all Swivel customers. You do not need Client Portals to view Financials or add external holdings.
View a Client’s Financials
Section titled “View a Client’s Financials”- From the left navigation menu, go to Contacts.
- Open the appropriate contact.
- Scroll to and expand Financials.
Financials includes five views:
| View | What It Shows |
|---|---|
| Net Worth | Total assets, total liabilities, estimated Net Worth, and financial information grouped by category |
| Liquid Assets | Liquid assets, such as checking and savings accounts |
| Liabilities | Loans and other debts |
| Estate | Applicable estate-related products stored in Swivel |
| Insurance | Applicable insurance information, including external insurance holdings |
Total Net Worth = Total Assets − Total Liabilities
Net Worth
Section titled “Net Worth”Net Worth is the default Financials view. It opens with Total Net Worth, followed by Total Assets and Total Liabilities displayed side by side.
Net Worth can include financial information added by your firm in Financials as well as eligible financial accounts added by clients through Client Portals.
Below the totals are grouped lists for Assets and Liabilities.
Assets
Section titled “Assets”Every asset category appears in a fixed order, even when it has no holdings. Empty categories show an em dash (—).
When a category contains holdings, its row shows the number of holdings and category total. Select the row to expand it and view the holdings.
Asset categories, in order:
- Checking / Savings
- Money Market / CD
- Retirement Accounts
- Investments
- Cryptocurrency
- Annuities
- Life Insurance (Cash Value)
- Real Estate
- Business Ownership
- Other
Liabilities
Section titled “Liabilities”Liabilities use the same grouped structure and appear in red.
Liability categories, in order:
- Loans
- Credit Cards
- Other
Categories with holdings show the number of holdings and category total. Select a category to expand it and view the holdings.
Composition by Category
Section titled “Composition by Category”At the bottom of Net Worth, Composition by Category summarizes the client’s financial information by category.
Categories are shown from largest to smallest. Each category includes its percentage of the total and dollar amount.
Liquid Assets
Section titled “Liquid Assets”Liquid Assets focuses on the client’s liquid assets. It shows the total liquid assets at the top, followed by the Checking / Savings holdings that make up that total.
If the client has no liquid assets, the tab displays “No liquid accounts connected.”
Liquid Assets and Net Worth serve different purposes: Liquid Assets focuses on the client’s liquid assets, while Net Worth provides an overall view of the client’s assets and liabilities.
Liabilities
Section titled “Liabilities”The Liabilities view displays loans and other debts associated with the client.
Estate
Section titled “Estate”The Estate view displays applicable estate-related products stored in Swivel.
Insurance
Section titled “Insurance”The Insurance view displays applicable insurance information, including external insurance holdings.
Where Does Financial Information Come From?
Section titled “Where Does Financial Information Come From?”Financials can include information from several sources, including information entered by your firm and financial accounts added by clients through Client Portals. A badge identifies the source of the financial information:
| Source | Meaning |
|---|---|
| Manually Added | External holding added by a Swivel user |
| Advisor Entered | Product value entered by an advisor |
| Carrier Verified | Product information verified through a carrier source |
| Custodian Verified | Product information verified through a custodian source |
| Client Entered | Information entered by a client through Client Portals |
| Plaid Connected *Coming Soon | Account information connected through Plaid |
Add an External Holding
Section titled “Add an External Holding”Use + Add Holding to record an asset, liability, or insurance that your firm does not service.
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Open the contact.
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Expand Financials.
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Click + Add Holding.
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Select:
- Asset
- Liability
- Insurance
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Enter the available information.
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Save the holding.
Add an Asset
Section titled “Add an Asset”Select + Add Holding > Asset.
Enter the available information, including:
- Type
- Company
- Amount
- Serviced By
- Account Number
- Owner(s)
The contact you’re working from is automatically added as an Owner.
To add another owner, select + add owner.
Once saved, the asset appears in the applicable Financials views and contributes to Total Assets and Net Worth.
Add a Liability
Section titled “Add a Liability”Select + Add Holding > Liability and enter the available information.
Once saved, the liability appears under Liabilities, contributes to Total Liabilities, and decreases the client’s Net Worth.
Add Insurance
Section titled “Add Insurance”Select + Add Holding > Insurance and enter the available policy information.
External insurance appears under Insurance but does not affect Net Worth.
How Do External Holdings Affect Financials?
Section titled “How Do External Holdings Affect Financials?”| Holding | How It Affects Financials |
|---|---|
| Asset | Increases Total Assets and Net Worth |
| Liability | Increases Total Liabilities and decreases Net Worth |
| Insurance | Appears under Insurance; does not affect Net Worth |
| External Holding | Does not contribute to Estate |
Add a Holding With Multiple Owners
Section titled “Add a Holding With Multiple Owners”External holdings can have more than one owner.
For example, if two spouses jointly own a bank account, add both contacts as Owners. The holding will appear in Financials for each owner.
When adding a holding from a Household record, Swivel pre-populates the primary and secondary household contacts as Owners.
Edit or Delete an External Holding
Section titled “Edit or Delete an External Holding”- Open the contact’s Financials section.
- Find the external holding.
- Click the three-dot action menu.
- Select the appropriate option to edit or delete the holding.
Troubleshooting
Section titled “Troubleshooting”I don’t see a Financials drawer on my contacts?
Section titled “I don’t see a Financials drawer on my contacts?”Navigate to a contact page and click configure (next to +New Product button) and check Financials.
Why didn’t Net Worth change after I added a holding?
Section titled “Why didn’t Net Worth change after I added a holding?”Check the type of holding you added. Assets and liabilities affect Net Worth. Insurance holdings do not.
Why isn’t my external holding showing under Estate?
Section titled “Why isn’t my external holding showing under Estate?”Manually added external holdings do not contribute to the Estate value.
Why isn’t my manually added holding updating?
Section titled “Why isn’t my manually added holding updating?”Manually added holdings do not update automatically. Edit the external holding when its information changes.
I selected the wrong type when adding a holding. Can I change it?
Section titled “I selected the wrong type when adding a holding. Can I change it?”No. Delete the existing holding and create a new holding using the correct Asset, Liability, or Insurance type.
Do I need Client Portal to use Financials?
Section titled “Do I need Client Portal to use Financials?”No. Financials and manually added external holdings are available without Client Portal.
What is an external holding?
Section titled “What is an external holding?”An external holding is an asset, liability, or insurance policy recorded in Financials that is not managed by your firm.
Do external holdings update automatically?
Section titled “Do external holdings update automatically?”No. Manually added holdings change only when someone edits them.
What does the badge next to a holding mean?
Section titled “What does the badge next to a holding mean?”The badge identifies where the financial information came from, such as Manually Added, Advisor Entered, Client Entered, or Plaid Connected.
Why do I see Refresh and Data as of for some clients?
Section titled “Why do I see Refresh and Data as of for some clients?”These elements are associated with Client Portal financial data and may not appear when Client Portal data is not available.